High Trust App

To evaluate the performance of the High-Trust App on assisting facilitators process activities.

My Role:

My work included User Research, User Interviews, User App Flow and User Testing.

Tools:

Sketch, Invision, Words & PowerPoint.

USABILITY TEST FOR HIGH TRUST APP

Project Brief

Autopilot Leadership Lab (ALLAB) is offering executive coaching program and business consultancy services. We built the "High Trust App" initially provided activities for Lee Kum Kee Group to promote happiness through cultural transformation within organization to achieve business sustainability.

As Lee Kum Kee Group used the app with excellent result, we hope to publish the app for publicly. Conducted the usability test to evaluate the performance of the app user and finding prioritized recommendations for further improvement before launch.

Objective

To evaluate the performance of the High-Trust app on assisting facilitators to

Find a suitable activity
Prepare for the activity
Run the activity
Evaluate the activity

METHODOLOGY

Define of Target Participant’s & Tasks

We plan to Usability test all the key tasks of the workability and then filter them in different scenarios. Our next step was recruiting the correct participants for our test who need to assist facilitators process activities.

Methodology

Record the iPad screen, participant’s voice and expression
Methodology testing with 5 participants on 5 scenario-based tasks on
- Finding a suitable activity
- Preparing for the activity
- Running the activity
- Evaluating the activity
Think aloud protocol on expressing their thoughts verbally
Follow-up questions

Usability Test Report

Results and Takeaways

We can successfully to convince a stakeholder releasing the App for participants in The Autopilot Leadership Model for promoting ALLAb. It was the maximum benefit for this project at the early stage.

Some key takeaways from this project are:

To consider the best interests of the company at first. We boldly propose other uses visible to the project, hope to increase benefit and reduce production costs of the App.
User testing doesn’t end after development. Design is a constant iteration of improving the experience for the end user. Always find ways to collect and listen to your user's feedback.
Focus on the problem. User's pains that we will solve for so keeping that front of mind is important as to think about the cause of the problem in many aspects.